Privacy Policy
Last updated: 1 June 2026
Agile Crater ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agile-crater.com or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or booking enquiry
- Subscribe to our newsletter
- Book a workshop or service
- Communicate with us via email
This information may include your name, email address, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages you visit and time spent
- Referring website
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Respond to your enquiries and requests
- Send you relevant information about our services
- Improve our website and services
- Comply with legal obligations
- Prevent fraudulent activity
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights
- Legal obligation: Where processing is necessary to comply with a legal obligation
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and business
- Professional advisers such as lawyers and accountants
- Regulatory authorities where required by law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For most enquiries, we retain data for 3 years unless you request earlier deletion.
6. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. International Transfers
We store and process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Agile Crater
47 Culinary Lane
Kensington, London W8 5DL
United Kingdom
Email: [email protected]
12. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.